Refund policy

At Avantaras, your satisfaction and safety are our top priorities. We are proud of the quality of our products and are committed to ensuring you receive them in perfect condition.

Due to the personal nature of many of our items and for health and hygiene reasons, we have a specific return policy outlined below. We encourage you to read it carefully before making a purchase.

Damaged, Defective, or Incorrect Items

We stand behind our products completely. In the rare event that your item arrives damaged, defective, or is not what you ordered, we are here to make it right.

We happilyย accept returns for a full refundย orย offer exchangesย for items that are reported to us withinย 7 daysย of delivery.

How to Start a Return or Exchange:

To report an issue and begin the process, please follow these steps:

  1. Email our customer service team atย service@avantaras.comย with the subject line: "Order Issue #[Your Order Number]".

  2. In the body of your email, please include:

    • A clear description of the issue (e.g., "item arrived broken," "received wrong style," "product has a defect").

    • Clear photographic or video evidence of the damaged, defective, or incorrect item. Please ensure the issue is clearly visible in the attachment.

Our team will review your claim within 3 business days. If your claim is approved, we will provide you with instructions for your return and process your choice of a freeย exchangeย for the correct item or a fullย refundย to your original payment method.

Please note that we cannot address claims for damaged, defective, or incorrect items reported more than 7 days after the delivery date shown on your tracking information.

Policy on General Returns (Change of Mind)

Due to health and safety regulations, and to guarantee that every customer receives a brand-new, unused, and sterile product,ย we do not accept returns or offer exchanges for non-defective items.

This includes returns for reasons such as:

  • Change of mind

  • Accidental orders

  • Incorrect size selection

This policy ensures the absolute integrity and hygiene of every item we sell. We appreciate your understanding.

Cancellations

Orders cannot be canceled or modified once they have been placed. Please double-check your order carefully before completing your purchase.

Policy Agreement

This Return & Refund Policy is a binding part of our Terms of Service. By completing a purchase on our website, you confirm that you have read, understood, and agreed to these terms.

If you have any questions before making a purchase, please do not hesitate to contact us. We are here to help you make an informed decision.

Contact Us

For questions or to report a damaged, defective, or incorrect item, please email us at:ย service@avantaras.com